FAQ

Are the phones unlocked?

Yes, all our phones are factory unlocked, and works with any network, so hassle free experience is guaranteed.

Do the phones you sell have international warranty?

Warranty differs from country to country But if  you are abroad and want to claim your warranty, then you will have to ship your phone back to us in UAE, but please note that we will not cover the transportation cost . But if you are in Dubai we will pick up your phone form the said location and will get the job done.

When do I receive my order?

Usually, you will be contacted by our logistics team to confirm stock availability, delivery time, and date. Of the delivery. In case of urgent delivery, our logistics expert ensures that goods will be delivered to you in said time and location.

A product on the shop shows In Stock. Is it really in stock?

Sellers update their stock list every day in, but it might happen that when you place an order, the item had already been purchased by another customer or due to some technical error such situation may arise. We respect our customer and their orders means lot to us, that’s why we will contact you to when the goods become available.

How is my order confirmed?

Once you place an order our sales team will contact you and will inform you about the availability and delivery time of the order, than only your order is confirmed.

Do you charge for delivery?

Free Home Delivery in Bur Dubai

I want my item today! Is it possible?

itshop.ae delivers the goods as quick as possible, In case if goods are unavailable it might take some time. If the availability is confirmed, then your goods will be delivered in the same day itself.

Can I pickup the item at your location?

OF COURSE !. We will be happy to receive you at our location. You visit our store, browse through a wide range of product, our tech consultants will guide you to best device as per your needs, an overall delightful shopping experience is guaranteed.

I am outside the UAE. Can I still buy?

No. unfortunately goods are delivered only in UAE.