Warranty Policy :

Free 12 Months itshop Warranty on all Items

Rest Assured. All products bought on our online store come with a 12 Months warranty starting from the delivery date (mentioned on invoice). Our Premium warranty includes full technical support for software and hardware issues**. Please Note these warranty are restricted to UAE, in case if you are out of UAE and you want to claim warranty, in such scenario you have to ship the product to us and rest we will get sorted.


1 Year Apple-Care Warranty on Apple products

All Apple products bought from itshop.ae come with Apple-care International Warranty.

1 Year Warranty on All HP Products (provided by HP or authorised service centres)

Free 1 Year Manufacturer Warranty (Limited items only):

Some Devices might come with manufacturer warranty applicable in the UAE and can be claimed using the invoice received when purchasing an item from itshop.ae

**What Does This Warranty Not Cover?

– Damaged parts of the product due to the accident, neglect, modification, abuse or misuse of the product (including, but not limited to: exposure to variations in ambient environmental conditions such as changes in heat, humidity, or moisture, including water saturation), impact damage, normal wear and tear, indentations, scratches or surface damage (including, but not limited to: abrasions caused by failure to use, protect or maintain the product properly), product deterioration or variations in color or marking that are ordinarily expected based on ordinary use or develop over time because of natural processes such as exposure to sunlight, and damage caused to products during shipping.

– Personal irresponsible use resulting from spyware and software viruses.

– Natural disasters such as fire, flood or improper electric current.

Note : A Minimum of 5 working days is required to inspect any item/product submitted to us for repair.


Our technical team will still be happy to fix any issues that are not covered by warranty at reasonable fee. These issues include:

– Cracked screen replacement (All Devices)

– Motherboard replacement

– Camera replacement

– Body cover replacement

– Gaming console repairing

For more details you can Contact us on our Customer Service Number: 04-3592252
from Saturday to Thursday 10:00 am – 7:00 pm

By making an order on this website, you agree that you have read and understood and accepted our warranty policy.


For more info on Return Policy 

For more info on Terms & Condtition